Immigration warns of service interruptions amid upgrade to IMUGA

Immigration officers at Velana International Airport on July 15, 2020. (Sun Photo/Fayaz Moosa)

Maldives Immigration has announced customers may face service interruptions this Saturday due to work on making an important upgrade to the Immigration’s online portal IMUGA. 

Immigration said that service interruptions are expected until Sunday, August 1. 

Immigration said that given the IMUGA upgrade work, inbound and outbound passengers traveling to and from Maldives this Saturday will not be required to submit the health declaration form. 

However, all inbound passengers – including those who are fully vaccinated - are required to present their negative PCR test physically upon arrival to Maldives. 

The sample for the PCR test must be taken maximum 96 hours before departure from the first port of embarkation. 

Only children under the age of one year are exempt from requiring a PCR test. 


Immigration has announced its Visa Division has been relocated to the 8th floor of M. Star Cloud (former Star Cinema Building) in Male’ City.

All visa services will be available from the new office building starting Sunday, August 1. 

Customers can apply for visas such as the Business Visa, Special Visa, Marriage Visa, Student Visa, Dependent Visa and even for Sponsorship Declaration via IMUGA portal.  

However, work visa service is provided through the Xpat Online System. When the application is processed, an online appointment is issued to submit the passport for issuing visa. The customer will be notified when the passport is ready for collection and another appointment will be issued again for passport collection. 

Immigration provides visa services in Male’ City, Addu City, Fuvahmulak City and Kulhudhuffushi City. 

Those with further queries regarding the visa services have been instructed to contact the agency via the work visa hotline 9199153 or 9199157 – the hotline for other visas. The hotlines are open from 08:00 am to 02:00 pm on working days and from 10:00 am and 12:00 pm on public holidays.