Ooredoo Maldives launches customer support account on WhatsApp

Ooredoo Maldives has launched a verified customer support account on WhatsApp, enabling its customers in the Maldives to access quick, secure, and convenient service round the clock.

Ooredoo described the initiative as another step forward in the company’s commitment to enhancing customer experience through digital innovation.

With WhatsApp’s widespread usage across the Maldives, the platform offers a familiar and efficient way for customers to connect with Ooredoo.

Ooredoo’s verified WhatsApp account will provide:

• 24/7 Customer Support: Immediate assistance for queries and services at any time.
• Enhanced Security: Verified account status ensures customers can trust the communication is authentic and safe.
• Ease of Use: Customers can seamlessly reach Ooredoo’s support team through the digital communication app they use daily.

Ooredoo said the integration with WhatsApp allows the company to leverage WhatsApp for innovative customer engagement solutions.

The company said that it is proud to collaborate with Indosat Ooredoo Hutchison to bring the solution to the Maldives, providing enhanced customer service that aligns with the digital needs of its users.

Customers can simply send a message to Ooredoo’s verified WhatsApp number (+960 9611929) to access this new service.

The channel will support inquiries about products, services, billing, troubleshooting, and other support needed.