Ooredoo opens upgraded Experience Center and Club Premier Lounge in Hithadhoo

Ooredoo Maldives has officially opened the upgraded Ooredoo Experience Centre (OEC) and an all-new dedicated lounge for Club Premier members in Hithadhoo district, in a bid to enhance customer experience to ensure world class service for the fast-growing Ooredoo customer base in Addu City.

The new OEC and Club Premier Lounge in Hithadhoo was officially launched in a ceremony held on Tuesday, by Managing Director and CEO of Ooredoo Maldives, Khalid Al-Hamadi; Chief Commercial Officer, Hussain Niyaz; and Head of Customer Care, Dhiyana Afeef.

The upgraded service centers are located in the Hithadhoo link road.

According to Ooredoo, the upgraded service centers have been designed to offer customers a full portfolio of the company’s leading products and services, combined with an exceptional customer experience.

Al-Hamadi said the upgraded OEC and dedicated lounge for Club premier members were part of Ooredoo’s efforts to deliver exceptional service to meet the growing expectations of the company’s customers.

“We’re pleased to reopen our new and upgraded Experience Centre along with a dedicated lounge for Club Premier members in Addu City, as part of our efforts to deliver exceptional service to meet the growing expectations of our customers. In addition to the digital self-service portals, we are dedicated to enhance our customer experience to new levels across all our touchpoints. As our brand is on a journey to “Upgrade Your World” today we are delighted to open our doors to our customers in the beautiful Addu City with even more dedication to enrich the lives of our community,” he said.

Ooredoo said their OEC’s across the Maldives offer customers access to the wide variety of products and services offered by the company, allowing them to enjoy a fast and convenient customer experience, in a warm and welcoming environment.

The new Experience Centre in Hithadhoo also connects customers to exclusive services such as Ooredoo Business, Mobile Money and Mobile Number Portability services. 

New experiences that can be enjoyed by customers at the new OEC Hithadhoo also include quick counters, where customers will be able to receive assistance on minor tasks such as recharging, balance checks, without waiting in a queue.

Furthermore, customers that visit OEC Hithadhoo will also have the opportunity to explore and test out innovative devices offered by Ooredoo, including O-locate, Ooredoo Mi-fi, Ooredoo Satellite Phones and more in a near future.

OEC Hithadhoo also hosts a special premium lounge, especially designed to cater for our most exclusive Club Premier customers. In addition to all the services available at Ooredoo Experience Centers, the new lounge promises an enhanced level of service to Club Premier Customers. The Club Premier Lounge provides a relaxing environment, where they receive an extremely personalized service.

Opening hours for OEC Hithadhoo will remain unchanged from 09:00 am - 04:00 pm from Saturday to Thursday. 

Ooredoo customers will also be able to receive support from Ooredoo’s Business Partner Shops and Sales Partner Shops, available across Addu City.

Additional information on the products and services offered by Ooredoo is available on the company’s website.