A special hotline has been created to report internet-related complaints by the Ministry of Environment, Climate Change and Technology.
The Ministry’s hotline number is 1514.
With #NetuHeyo the aim is to improve your overall experience with internet usage.— Min. of Environment, Climate Change and Technology (@MoEnvmv) July 30, 2021
Should you have any complaints regarding the internet service, or your service provider please feel free to inform us at: ☎️ 1515 pic.twitter.com/lfmO89H3t1
According to the Ministry, the hotline was created as part of the ‘#NetuHeyo’ campaign for customers to submit complaints regarding the internet service, or their service provider. The Ministry also added their aim under the ‘#NetuHeyo’ campaign is to improve the overall experience with internet usage.
The government’s decision to change the prices of internet packages, along with the new prices were announced on May 27. Reducing the prices of the internet is an electoral pledge of President Ibrahim Mohamed Solih.